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Claims book

GRAPHICA DIGITAL PROJECTS E.I.R.L.

RUC: 20609749441

2036 Guillermo Biela St.
San Martin de Porres

Lima – Perú

Fields marked with(*) are required.

General Data

In case of a Legal Representative, he/she must present in our office (Calle Guillermo Biela 2036 - San Martin de Porres Lima - Peru) the original Power of Attorney with signature legalized by a Notary Public. In case of a Minor, the parents or representatives must present in our office the documentation that supports the guardianship of the minor.
The response to this claim or complaint will be sent via the e-mail address indicated above.

Complaint/Complaint Data

Complaint: When the consumer is not satisfied with the goods purchased or services rendered.
Complaint: When the consumer expresses his/her discomfort regarding an issue not directly related to the business line, e.g., poor service.

Identification of the contracted asset

Details of the claim/complaint

You may include up to 5 documents up to 20MB in your claim/complaint. Supported formats: pdf, docx, doc, doc, png, jpg
Observations and actions taken by the supplier:

The response to this claim or complaint will be sent to the email address indicated in this form.
* The maximum term of attention is 15 calendar days from its presentation, which may be extended exceptionally according to the complexity of the claim or complaint, which will be informed in a timely manner by prior notice to the USER.
* By sending this document, THE USER validates the information provided and declares to have been duly informed by GRAPHICA DIGITAL PROJECTS E.I.R.L. about the procedure, attention term and means of response to his/her claim or complaint.
* In the event that the claim is admissible or not admissible, you will be notified through the e-mail address indicated in this form.
* Your COMPLAINT/CLAIM SHEET as well as the CODE for your follow-up will be sent to the e-mail address you are sending us this communication.
* The filing of a complaint does not preclude recourse to other means of dispute resolution, nor is it a prerequisite for filing a complaint before INDECOPI.

GRAPHICA DIGITAL PROJECTS E.I.R.L.

RUC: 20609749441

2036 Guillermo Biela St.
San Martin de Porres

Lima – Peru

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We are sorry to hear that you had a bad experience.

We have sent the details and your unique claim code to the email provided in the form.

We will contact you soon to find a solution together.

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Do you want to reverse your purchase?

1. General

Our Return Policy sets out the terms and conditions under which we offer refunds or exchanges for virtual products purchased on our website. By making a purchase, you agree to this policy in its entirety.

2. Eligibility for Returns

  1. Request Period: Return requests must be made within 5 days of purchase.
  2. Return Conditions: No refunds will be issued once the virtual product has been published to a production domain or if the pre-design has been approved by the client.
  3. Error Payments: In the event of a payment being made in error, refunds will only be permitted if no more than 2 business days have passed. If more days have passed, 5% of the amount will be retained as compensation for commission expenses.

3. Refund Process

  1. Request: To initiate a return, contact our customer service team at [email/contact] with the order number and a detailed description of the issue.
  2. Request Review: We will review your request and notify you of the status of the return within 10 business days.
  3. Refund Time: The refund process will take a minimum of 10 business days. The total refund time will also depend on the processing times of each banking institution.

4. Exceptions and Refunds

  1. Exceptions: In cases of technical defects or errors attributable to us, which prevent the proper functioning of the product, a correction or replacement will be considered, instead of a return.
  2. Refunds: Refunds will not be issued once the product has been published on a production domain or if the design has been previously approved. For payments in error, a 5% retention will be applied if more than 2 business days have passed.

5. Exchanges

Instead of a refund, you may choose to request modifications or adjustments, subject to evaluation and mutual agreement.

6. Contact

For any questions or concerns about our returns policy, please contact our customer service team at ventas@graphica.pe.

Note: We reserve the right to update this policy at any time, and any changes will be effective immediately upon posting on this page.

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