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Legal documents

Terms and Conditions for ARCO Rights

  • Last update: August 27, 2024

1. Introduction

At Graphica digital Projects, we are committed to protecting the personal data of our users. These Terms and Conditions establish the process and conditions for exercising the ARCO rights (Access, Rectification, Cancellation and Opposition) in relation to the personal data we collect and process.

2. ARCO Rights

Under applicable data protection laws, users have the following rights regarding their personal data:

  • Access: Users may request information about the personal data we have collected and processed.
  • Rectification: If data is incorrect or incomplete, users may request correction of their personal data.
  • Cancellation: Users have the right to request that we delete their personal data when it is no longer necessary for the purposes for which it was collected, or when users withdraw their consent.
  • Opposition: Users may object to the processing of their personal data for legitimate reasons or when they do not want it to be used for certain purposes, such as marketing.

3. Procedure for the Exercise of ARCO Rights

To exercise any of the ARCO rights, users must send a written request through the following means:

The request must contain the following information:

  • Full name of the owner of the personal data.
  • Contact address or email.
  • Clear description of the right you wish to exercise (Access, Rectification, Cancellation or Opposition).
  • Documentation proving the identity of the owner or his legal representative (copy of official identification, power of attorney, etc.).

4. Response Time

Once the request is received, the company will evaluate it and provide a response within a maximum period of 20 business days. If the request is admissible, the company will take the corresponding actions within the following 15 business days.

5. Exceptions

There are exceptions to the exercise of ARCO rights, such as when the data is necessary to comply with legal or contractual obligations or for security reasons. In these cases, the company will duly inform the user of the reasons why it is not possible to fulfill the request.

6. Protection of Personal Data

The company implements appropriate technical, administrative and physical measures to protect personal data from unauthorized access, disclosure, alteration or destruction. However, it is the user’s responsibility to ensure that the information provided to the company is accurate and up to date.

7. Modifications to the Terms and Conditions

The company reserves the right to modify these Terms and Conditions at any time, publishing the updated versions on our website. Users are advised to periodically review this document to be informed of any changes.

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Contact us:

Although we have our office in Lima, we currently work from home and can meet virtually at any time you wish.

Graphica Digital Projects EIRL : RUC: 20609749441 : Peru

Do you want to reverse your purchase?

1. General

Our Return Policy sets out the terms and conditions under which we offer refunds or exchanges for virtual products purchased on our website. By making a purchase, you agree to this policy in its entirety.

2. Eligibility for Returns

  1. Request Period: Return requests must be made within 5 days of purchase.
  2. Return Conditions: No refunds will be issued once the virtual product has been published to a production domain or if the pre-design has been approved by the client.
  3. Error Payments: In the event of a payment being made in error, refunds will only be permitted if no more than 2 business days have passed. If more days have passed, 5% of the amount will be retained as compensation for commission expenses.

3. Refund Process

  1. Request: To initiate a return, contact our customer service team at [email/contact] with the order number and a detailed description of the issue.
  2. Request Review: We will review your request and notify you of the status of the return within 10 business days.
  3. Refund Time: The refund process will take a minimum of 10 business days. The total refund time will also depend on the processing times of each banking institution.

4. Exceptions and Refunds

  1. Exceptions: In cases of technical defects or errors attributable to us, which prevent the proper functioning of the product, a correction or replacement will be considered, instead of a return.
  2. Refunds: Refunds will not be issued once the product has been published on a production domain or if the design has been previously approved. For payments in error, a 5% retention will be applied if more than 2 business days have passed.

5. Exchanges

Instead of a refund, you may choose to request modifications or adjustments, subject to evaluation and mutual agreement.

6. Contact

For any questions or concerns about our returns policy, please contact our customer service team at [email protected].

Note: We reserve the right to update this policy at any time, and any changes will be effective immediately upon posting on this page.

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Your privacy is our priority

By purchasing products here, you agree to our Terms and Conditions.