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Legal documents

Cookies Policy

  • Last update: October 28, 2024

What are cookies?

A cookie is a small text file that is stored on your device when you visit certain websites. Cookies allow us to recognize your device and remember certain information about your browsing session. This helps us improve your experience on our site and offer you a personalized service.

What types of cookies do we use?

On our website, we use different types of cookies for various purposes. Below, we explain the types of cookies we employ:

  • Essential Cookies: These cookies are necessary for you to browse our website and use its features, such as accessing secure areas. Without these cookies, some services cannot be provided.
  • Performance Cookies: These cookies collect information about how users interact with our website, allowing us to identify areas for improvement. They do not collect information that personally identifies you. Example: cookies used by Google Analytics or Smartlook.
  • Functionality Cookies: These cookies allow our website to remember choices you make (such as language or region) and provide enhanced, personalized features.
  • Advertising and Tracking Cookies: We use cookies to track your browsing habits to show you more relevant ads. These cookies also allow us to measure the effectiveness of our advertising campaigns. Example: cookies from Google Ads or Facebook Pixel.

Third-Party Cookies

Some pages of our website integrate third-party tools that may also use cookies. For example, we use Smartlook to record and analyze user sessions, helping us improve the browsing experience. These cookies are managed directly by the tool providers and are subject to their own privacy policies.

How can you manage cookies?

You can allow, block, or delete cookies installed on your device by configuring your browser settings. Below, we explain how to do this in the most common browsers:

If you choose to disable cookies, some features of our website may be affected, limiting your browsing experience.

Changes to Our Cookie Policy

We reserve the right to modify this Cookie Policy at any time. Any changes will be published on this page, so we recommend reviewing it periodically.

Contact

If you have any questions about our Cookie Policy or how we handle your personal information, you can contact us at:

Email: legal@graphica.pe
Phone: +51 980 046 616

Table of Cookies in this site

Who are we?

We are Graphica Digital Projects, a Web Development agency with more than 8 years of experience leading projects in different countries in Latin America and North America.

We have experience in different sectors.

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Quick links:

Contact us:
Graphica Digital Projects EIRL : RUC: 20609749441 : Peru

Do you want to reverse your purchase?

1. General

Our Return Policy sets out the terms and conditions under which we offer refunds or exchanges for virtual products purchased on our website. By making a purchase, you agree to this policy in its entirety.

2. Eligibility for Returns

  1. Request Period: Return requests must be made within 5 days of purchase.
  2. Return Conditions: No refunds will be issued once the virtual product has been published to a production domain or if the pre-design has been approved by the client.
  3. Error Payments: In the event of a payment being made in error, refunds will only be permitted if no more than 2 business days have passed. If more days have passed, 5% of the amount will be retained as compensation for commission expenses.

3. Refund Process

  1. Request: To initiate a return, contact our customer service team at [email/contact] with the order number and a detailed description of the issue.
  2. Request Review: We will review your request and notify you of the status of the return within 10 business days.
  3. Refund Time: The refund process will take a minimum of 10 business days. The total refund time will also depend on the processing times of each banking institution.

4. Exceptions and Refunds

  1. Exceptions: In cases of technical defects or errors attributable to us, which prevent the proper functioning of the product, a correction or replacement will be considered, instead of a return.
  2. Refunds: Refunds will not be issued once the product has been published on a production domain or if the design has been previously approved. For payments in error, a 5% retention will be applied if more than 2 business days have passed.

5. Exchanges

Instead of a refund, you may choose to request modifications or adjustments, subject to evaluation and mutual agreement.

6. Contact

For any questions or concerns about our returns policy, please contact our customer service team at ventas@graphica.pe.

Note: We reserve the right to update this policy at any time, and any changes will be effective immediately upon posting on this page.

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Your privacy is our priority

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