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Legal documents

Privacy Policy

  • Last update: October 28, 2024

1. Introduction

Welcome to Graphica – Web Invitations. We are committed to protecting your privacy and the security of your personal data. This privacy policy describes how we collect, use, and share your information when you use our web and mobile application.

2. Information We Collect

  • Personal Information:When you register with Graphica – Web Invitations, we may collect personal information such as your name, email address, phone numbers, and in some cases your IP. This information is used to create and manage your account, as well as to personalize your experience in the app.
  • Contact Information: With your consent, we may access the list of contacts on your device to facilitate the creation of your guest list and sending of invitations. We do not share this information with third parties and it is only used for the specific purposes of the app.
  • Usage Information: We collect information about how you use our app, such as the features you use and how often you access them. This information helps us improve functionality and user experience.

3. How We Use Your Information

  • Providing and Improving the Service: We use the information we collect to provide you with personalized service, improve our features, and respond to your inquiries.
  • Communications: We may send you notifications about app updates, policy changes, and other relevant information.
  • Security: We strive to protect our users’ information from unauthorized access and ensure that your data is secure.

4. Information Sharing

We do not sell or rent your personal information to third parties. We only share your information in the following cases:

  • With Your Consent: We will share your information if you have given your specific consent to do so.
  • Legal Obligations: We may share your information if required by law or in response to legal requests.

5. Information Security

We implement reasonable security measures to protect your personal information. However, you should keep in mind that no data transmission or storage system is 100% secure.

6. Your Rights

You have the right to access, correct, or delete the personal information that we have collected. See ARCO Rights Terms and Conditions.

7. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be notified through the application and the “Last Updated” date will be updated at the top of this policy.

8. Contact

If you have any questions or concerns about this privacy policy or our privacy practices, please feel free to contact us at ventas@graphica.pe.

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Who are we?

We are Graphica Digital Projects, a Web Development agency with more than 8 years of experience leading projects in different countries in Latin America and North America.

We have experience in different sectors.

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Contact us:
Graphica Digital Projects EIRL : RUC: 20609749441 : Peru

Do you want to reverse your purchase?

1. General

Our Return Policy sets out the terms and conditions under which we offer refunds or exchanges for virtual products purchased on our website. By making a purchase, you agree to this policy in its entirety.

2. Eligibility for Returns

  1. Request Period: Return requests must be made within 5 days of purchase.
  2. Return Conditions: No refunds will be issued once the virtual product has been published to a production domain or if the pre-design has been approved by the client.
  3. Error Payments: In the event of a payment being made in error, refunds will only be permitted if no more than 2 business days have passed. If more days have passed, 5% of the amount will be retained as compensation for commission expenses.

3. Refund Process

  1. Request: To initiate a return, contact our customer service team at [email/contact] with the order number and a detailed description of the issue.
  2. Request Review: We will review your request and notify you of the status of the return within 10 business days.
  3. Refund Time: The refund process will take a minimum of 10 business days. The total refund time will also depend on the processing times of each banking institution.

4. Exceptions and Refunds

  1. Exceptions: In cases of technical defects or errors attributable to us, which prevent the proper functioning of the product, a correction or replacement will be considered, instead of a return.
  2. Refunds: Refunds will not be issued once the product has been published on a production domain or if the design has been previously approved. For payments in error, a 5% retention will be applied if more than 2 business days have passed.

5. Exchanges

Instead of a refund, you may choose to request modifications or adjustments, subject to evaluation and mutual agreement.

6. Contact

For any questions or concerns about our returns policy, please contact our customer service team at ventas@graphica.pe.

Note: We reserve the right to update this policy at any time, and any changes will be effective immediately upon posting on this page.

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